PRIVACY POLICY – GROWW COMM

Effective Date: 6 October 2026
Last Updated: 6 October 2026

Seller Pride Ecom Consultancy (“Seller Pride”, “we”, “us”, or “our”) operates the Groww Comm mobile application and the website https://sellerpride.com.

This Privacy Policy explains how we collect, use, process, store, and share information when you use the Groww Comm mobile application, browse our Shopify-powered storefront, create or use a customer account, search for products, add items to your cart, place an order, contact customer support, or otherwise interact with our services.

By using Groww Comm or our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending on how you use Groww Comm and our Shopify-powered storefront, we may collect or process the following categories of information.

A. Personal and Contact Information

This may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Customer account or profile information

B. Order and Purchase Information

When you browse, purchase, or attempt to purchase products or services, we may process information such as:

• Products or services viewed
• Cart contents
• Order details
• Purchase history
• Transaction details
• Billing and shipping information
• Order status and fulfilment information

C. Payment Information

Payments may be processed through Shopify and/or third-party payment gateways or payment processors available during checkout.

Seller Pride Ecom Consultancy does not intentionally store complete debit card, credit card, or other full payment card details directly inside the Groww Comm mobile application.

Payment providers may process payment information according to their own privacy policies and security standards.

D. Device and Technical Information

When you use the application or website, certain technical information may be processed automatically, including:

• IP address
• Browser or WebView information
• Device type and operating system
• Network information
• Cookie or similar identifiers
• Date and time of access
• General or approximate location that may be derived from an IP address
• Technical logs and diagnostic information

E. App and Website Activity

We may process information about how users interact with Groww Comm and our storefront, including:

• Pages viewed
• Products viewed
• Search queries
• Cart activity
• Navigation activity
• Storefront interactions
• Checkout activity
• Features used within the application

F. Communications and Support Information

If you contact us by email, website form, WhatsApp, phone, or another support channel, we may receive and process:

• Your name
• Contact details
• Order details
• Messages
• Screenshots or attachments you choose to provide
• Other information necessary to respond to your request

2. HOW WE USE INFORMATION

We may use information for the following purposes:

• To provide and operate the Groww Comm mobile application
• To operate our Shopify-powered storefront
• To create and manage customer accounts
• To maintain shopping carts and customer preferences
• To process orders and transactions
• To arrange order fulfilment and delivery
• To provide customer support
• To communicate about orders, accounts, services, updates, or support requests
• To improve our application, website, products, and services
• To detect and prevent fraud, abuse, and security threats
• To troubleshoot technical issues
• To maintain business, transaction, tax, and accounting records
• To comply with applicable legal and regulatory obligations
• To send marketing or promotional communications where permitted and where the user has provided the required consent or preferences

3. SHOPIFY AND THIRD-PARTY SERVICES

Groww Comm displays and provides access to a Shopify-powered online storefront through an in-app WebView.

Shopify may process customer and visitor information in order to provide ecommerce functionality, including:

• Contact information
• Customer account information
• Browsing and storefront activity
• Order information
• Checkout information
• Device and technical information
• Payment-related information

We may also use third-party services necessary to operate our business, such as:

• Payment gateways
• Shipping and fulfilment providers
• Hosting providers
• Communication providers
• Customer support tools
• Analytics or performance tools
• Security and fraud-prevention services

These providers may process information according to their own privacy policies and their agreements with us.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our Shopify storefront and related services may use cookies, local storage, pixels, or similar technologies.

These technologies may be used to:

• Maintain customer sessions
• Remember shopping cart contents
• Remember preferences
• Support login and account functionality
• Improve security
• Prevent fraud
• Understand website and application usage
• Improve storefront performance
• Support analytics and marketing features where enabled

Where required by applicable law, appropriate privacy or cookie choices may be provided.

5. DATA SHARING AND DISCLOSURE

We may share or disclose information when necessary to operate our services, including with:

• Shopify
• Payment gateways and processors
• Shipping and fulfilment partners
• Hosting and technology providers
• Communication and customer support providers
• Analytics or security providers where enabled
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where required by applicable law

We do not intentionally disclose personal information to unrelated third parties except where necessary to provide services, comply with legal obligations, protect our rights, or as otherwise described in this Privacy Policy.

6. DATA RETENTION

We retain information only for as long as reasonably necessary for purposes such as:

• Providing the requested services
• Maintaining customer accounts
• Fulfilling and supporting orders
• Resolving disputes
• Preventing fraud or abuse
• Maintaining business records
• Complying with tax, accounting, regulatory, or legal obligations

Some information may need to be retained after an account deletion request where retention is required or permitted by law.

7. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Groww Comm and the Shopify-powered storefront use HTTPS connections for supported online communications.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Withdraw consent where processing is based on consent
• Object to certain processing
• Request restriction of certain processing
• Request information about how your personal data is used

To submit a privacy request, contact us at:

contact@sellerpride.com

We may need to verify your identity before processing certain privacy requests.

9. ACCOUNT AND DATA DELETION

Users may request deletion of their Groww Comm / Seller Pride customer account and associated eligible personal information.

Account and data deletion requests can be submitted at:

https://sellerpride.com/pages/account-data-deletion

You may also contact:

contact@sellerpride.com

Email Subject:
Account Deletion Request

Please provide sufficient information to allow us to identify and verify the account associated with the request.

After verification, we will process deletion of eligible account and personal information.

Certain information may be retained where necessary for legal, tax, accounting, regulatory, fraud-prevention, or transaction-record purposes.

10. CHILDREN'S PRIVACY

Groww Comm is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information improperly, please contact us at:

contact@sellerpride.com

11. INTERNATIONAL PROCESSING

Some service providers used by Groww Comm, Shopify, payment providers, hosting providers, or other technology partners may process information in countries other than the country where the user is located.

Where applicable, such processing is handled according to applicable contractual, technical, and legal safeguards.

12. EXTERNAL LINKS

Groww Comm or our storefront may contain links to third-party websites, payment services, social platforms, or other external services.

We are not responsible for the privacy practices of third-party websites or services. Users should review the privacy policies of those providers before providing personal information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Groww Comm
• Our website or services
• Shopify functionality
• Third-party services
• Legal or regulatory requirements
• Our data-handling practices

When changes are made, the “Last Updated” date at the top of this Privacy Policy will be revised.

14. CONTACT US

For privacy questions, customer support, account deletion requests, or other data-related enquiries, contact:

Seller Pride Ecom Consultancy

Website:
https://sellerpride.com

Email:
contact@sellerpride.com

Account & Data Deletion:
https://sellerpride.com/pages/account-data-deletion